Scope of Position: Mestek, Inc, a leading HVAC equipment manufacturer, is seeking an experienced HVAC Technical Service Representative to provide technical support for our HVAC products, including troubleshooting, application assistance, and system optimization. This role is primarily focused on providing post-sales support via phone, email, and remote diagnostics, helping customers, contractors, and field technicians resolve issues quickly and efficiently. As a key member of the technical support team, you will be the go-to person for troubleshooting product issues, answering technical questions, and guiding customers through HVAC system configurations, installations, and control operation. The ideal candidate will have hands-on experience with HVAC products, a strong understanding of system operations, and the ability to resolve issues efficiently. Key Responsibilities: Provide phone-based and email support to customers, field technicians, and contractors on troubleshooting HVAC system issues, focusing on electrical, and controls-related problems. Develop and maintain a deep technical understanding of Mestek control systems and related HVAC products. Verify control system functionality through hands-on testing and analysis to ensure reliable operation. Collaborate with the engineering team to create and update technical manuals, installation guides, and product documentation. Occasionally provide training to customers or field technicians to improve their understanding of product functionality and best practices. Record and document support cases in the ticketing system, ensuring a complete log of the issue and resolution for future reference. Perform other similar or related duties as required or requested Position Requirements Associate's degree or technical school certification in HVAC or a related field. Strong understanding of HVAC system operation, components, and real-world applications. Familiarity with industry-standard communication protocols such as BACnet, LonWorks, Modbus, and N2. Hands-on experience with control systems, including relay logic and analog signals (0-10V, 4-20mA). Proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. Comfortable working directly with customers to diagnose and resolve complex technical issues. Highly organized, self-motivated, and capable of analyzing technical problems with clear communication. Willing and able to travel domestically on an as-needed basis.
...The security associate has a key role in setting the first impression for our customers and community. The security associates' responsibilities include safeguarding access to the retail store premises as well as the surrounding perimeter of our facility. In addition,...
...benefit programs that can vary among franchisees. The Area Coach (AC) provides overall leadership and direct supervision of approximately... ...with co-workers, employees and customers. Analyze the financial performance of your area and understand trends....
...Landscape Designer Gardens of Babylon - Nashville, TN $35,000 - $50,000 a year Gardens of Babylon, Nashville's largest family... ...Must have a valid drivers license Have a B.S. Degree in architectural design or similar field Must have at least 3-5 years of...
Photojournalist WAND TV | Decatur, IL WAND TV is seeking a Photojournalist to join our award-winning team. The ideal candidate will gather content with an emphasis on creativity, lighting and composition. What Youll Do: Capture compelling video and sound for...
...Our client is seeking a Business Immigration Associate Attorney to join a great firm supporting a high-volume, fast-paced client . The ideal candidate will have 35 years of experience handling complex business immigration matters and will be comfortable working with...