The Landscape Maintenance Account Manager (AM) manages properties, ensuring compliance with design and maintenance contracts, including budgets and client expectations.
The AM leads production crews by scheduling, training, inspecting quality, and ensuring excellent customer service. Building and maintaining positive client relationships through professional, transparent, and timely communications is essential.
*Relocation assistance provided, located in Pacific, WA*
ESSENTIAL FUNCTIONS
• Build strong client relationships through clear communication, trust, and meeting customer needs.
• Proactively manage properties with weekly site tours to ensure quality standards. Address landscape problems before they escalate.
• Operate in an Aspire Workflow Management System to analyze landscape maintenance route efficiency and contract profitability.
• Escalate maintenance contracts and contracted services deviating from PLM’s project management tool (Aspire)-define time and costs, and propose solutions.
• Identify and develop proposals for additional work based on issues and upselling potential for properties.
• Oversee crew work sites, ensuring efficiency and customer service. Ensure high-quality services meet deadlines and expectations.
• Ensure employees work efficiently and safely. Prepare crews with the necessary equipment.
• Manage company assets in the field, vehicles, and work sites.
• Work with administrative support for timely and accurate contract administration.
• Manage crew production time and produce billing documentation promptly.
• Develop strong maintenance crews through leadership, training, mentoring, and coaching. • Keep accurate client files and reports.
• Ensure strong accuracy, attention to detail, and organization.
• Stay updated on market opportunities and competitor strategies to improve work methods.
• Establish good working relationships with team members.
• Foster positive communication and relationships with employees, management, vendors, and customers.
Adhere to and enforce company policies and guidelines.
• Participate in and conduct meetings as requested.
• Perform other duties as assigned.
Five (5) years of landscaping experience or a degree/certification in landscape/ornamental horticulture.
• Proven ability to prioritize and manage 30+ landscape maintenance contracts. • Three (3) years of property management experience.
• Three (3) years of irrigation experience (repairs, installation, troubleshooting).
• Ability to learn, operate, and train others on new technologies and software applications.
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