Compensation Details:$18 - $20 per hourJob Description:Who we areCarolina Custom Air is now an Ace Hardware Company! Ace Hardware has been serving neighbors throughout America for 100 years. Ace launched Ace Hardware Home Services and is now Bringing Helpful to Your Home(sm). Ace Hardware Home Services offers a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting with the signature Ace Helpful service our customers know. Helpful is what we do - and Ace is on a Mission to be the best, most trusted provider of home preservation services.We are currently looking for an experienced HVAC Customer Service Representative to join our team, someone who shares our values of customer service, and is looking to grow their career in the HVAC industry!Must have experience/knowledge in replacing the following: Microsoft, Excel, Administrative skills, 2 + years of Customer Service skills.This position will work a schedule of Monday - Friday from 2.00 pm - 10.00 pm.What You'll Do:As a Customer Service Representative, you will tackle all aspects of Scheduling Job Appointments, such as being the front person for all Customer related inquiries, researching customer history, communications with all Departments, and HVAC Technicians. You will also be assigned clerical duties each week while also being able to answer phones. Multitasking is key in this position.Required Qualifications:Microsoft, Excel, Outlook, Teams experiencePass extensive background check2+ Years of Customer Service ExperienceExtreme Organizational skillsAbility to perform well in High Functioning - Fast Pace EnvironmentMaintain a professional attitude at all timeMust be able to take direction from Lead workers and SupervisorsAbility to report to work on time each workdayAbility to follow directions given, both verbally and in writingComply with ALL SAFETY RULESAbility to work at multiple locations including personal residenceExperience in HVAC Parts/Equipment Procurement/PurchasingQualifications Desired:2+ Years Administrative/Office experience2+ Years of Customer Service experienceBasic HVAC KnowledgeWhy should you join our team?We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.In addition to providing our employees a great culture, we offer competitive benefits* that address life's necessities and perks, many of which expand and improve year after year, including:Incentive/Commission/Bonus opportunities (Based on role / grade level)401(k) retirement savings plan with matching company contributions, eligible on your first day!Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.Warehouse Merchandise Discount!Paid time off & paid holidays (depending on role and month of hire)Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Customer Service and others). Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.* Benefits are provided in compliance with applicable plans and policies.Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts:Create Job AlertAbout Ace Hardware Home ServicesAce Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting.Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your Home(sm) and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware.Equal Opportunity EmployerAce Hardware Home Services is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.DisclaimerThe pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Hardware Home Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview. This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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