Home Instead® - Care Coordinator/ Scheduler
Bedford/Chagrin Falls/Brecksville
Job Summary: The Care Coordinator is responsible for organizing and coordinating patient care appointments, ensuring timely and efficient scheduling for healthcare services. This role requires strong communication and organizational skills to work closely with patients, healthcare providers, and support staff, guaranteeing a smooth scheduling process. The ideal candidate will have excellent attention to detail, a high level of empathy, and the ability to prioritize patient needs.
Join Home Instead as a Care Coordinator
Are you ready to join a high-performing team that supports and encourages you to be your best? This fast-paced position coordinates care between our clients and professional Caregivers, aiming to create extraordinary relationships. If you're energetic, level-headed, and passionate about making a real difference, we want you to join us!
What We Offer
● Health Insurance, Vision, and Dental
● 401k Plan
● PTO
● Bonus Program
● A meaningful career in a vital industry
● Opportunity for growth within the company
Key Responsibilities
● Answer calls professionally and knowledgeably
● Match clients and Caregivers based on needs, skills, and location
● Maintain schedules, fostering quality matches and strong relationships
● Monitor, mediate, and log activities in our software system
● Ensure accurate client and Caregiver records
● Address client and Caregiver concerns as needed
● Communicate openly with colleagues, Caregivers, clients, and family members
● Uphold company policies, procedures, and business ethics
● Perform caregiving in emergencies if on-call
● Build Client Relationships by meeting with potential clients to assess their needs, establish a service plan, and provide ongoing support.
● Schedule and oversee quality between clients and caregivers, ensuring satisfaction and safety.
● Maintain all documentation in compliance with state, federal, and franchise standards.
● Identify opportunities to enhance service hours and add value to the client experience.
About Home Instead
Home Instead is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. Our company thrives on core values like compassion and integrity, and you’ll work alongside a dedicated team making an impact.
Qualifications
● High school diploma or equivalent required; associate’s degree or relevant certification preferred.
● Experience in healthcare scheduling or administrative roles, particularly within a clinical or medical environment.
● Proficiency with scheduling software, EHR systems, and basic computer applications.
● Ability to excel in a fast-paced,team-oriented environment
● Adaptable and able to act with urgency
● Completes criminal background, MVR, drug screen, and reference checks
● Passion for working with the aging population is preferred
● Conduct on-site visits, introductions, and training to support Care Professional performance and job satisfaction.
● Work closely with recruitment and retention teams to support hiring and retention goals.
Key Competencies
● Experience in a service-focused role, with a dedication to "doing what’s right "for clients
● Strong organizational skills and comfort with technology
● Commitment to high standards of compliance and service quality
● High level of discretion and confidentiality regarding patient information
● Flexible availability for occasional after-hours or weekend duties
Technical Proficiency (Preferred)
● Familiarity with systems like Outlook, WellSky (ClearCare), Salesforce
Employment Type - Full-Time
If you are ready to join a caring, impactful organization with a passion for improving the lives of seniors, we encourage you to apply!
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